Btbt bet's Privacy Policy — Your data is safe with us

01 Introduction

Btbt bet is one of Bangladesh's most trusted online gaming and betting platforms. We believe the protection of your personal data is a fundamental right. This Privacy Policy ("Policy") applies to btbt bet's website, mobile app, and all related services.

This policy makes our position clear: what data we collect, why we collect it, how we use it, and how it is kept secure. btbt bet operates with full transparency — no hidden agendas.

This Privacy Policy has been written with Bangladeshi users in mind. However, the English version will take precedence in any legal context. For any questions or concerns, please contact our support team directly.

02 What Data Is Collected

Btbt bet collects two types of data — information you provide directly, and technical data collected automatically. See the full breakdown below:

We never store your full bank account number or complete card details. Payment information is always kept in encrypted form.

03 How We Collect Data

Btbt bet collects your information in the following ways:

• Registration Form: Information you provide directly when opening an account.
• KYC Verification Process: Information obtained from documents submitted for identity verification.
• Payment Transactions:Financial details provided during deposits and withdrawals.
• Cookies & Tracking: Technical data collected automatically while you use our platform.
• Support Contact: When you chat with or contact customer service.
• Anti-Fraud Measures: From automated monitoring systems for security purposes.

04 Purpose of Data Use

Btbt bet uses the data it collects for the following purposes:

• To create accounts, verify identity, and ensure login security.
• To process deposits and withdrawals and complete financial transactions.
• To personalize your gaming experience and show you relevant promotions.
• To detect and prevent fraud, money laundering, and illegal activities.
• To meet legal and regulatory obligations.
• To improve btbt bet's services and develop new features.
• To resolve your issues with the support team.
• To promote responsible gaming and provide support when needed.

05 Data Sharing & Disclosure

Btbt bet never sells your personal data. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
• KYC Provider: Licensed third parties for identity verification.
• Legal Authorities: To comply with lawful orders from courts or regulatory bodies.
• Fraud Prevention: Blacklist and anti-fraud services.
• Corporate Changes: In the event of a merger or acquisition (with advance notice).

All third parties who receive data must sign btbt bet's strict confidentiality agreement and may only use the data for the specific purposes agreed upon.

06 Cookie Policy

Btbt bet's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To monitor and improve platform performance.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some btbt bet features to stop working.

07 Data Security Measures

Btbt bet uses industry-standard technology and processes to protect your data:

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Data stored on our servers is secured with AES-256 encryption.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Restricted access — only authorized personnel may view data.
• 24/7 automated cybersecurity monitoring system.

08 Your Rights

As a btbt bet user, you have the following rights over your own data:

• Right to Know: We can tell you what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data after closing your account.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Portability: You can request a copy of the data we hold on you.
• Withdrawal of Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, contact the btbt bet support team. We will generally respond to your request within 30 business days.

09 Third-Party Links

If btbt bet's platform contains links to third-party websites, those sites' own privacy policies will apply once you click through. btbt bet is not responsible for the privacy practices of any external websites.

We recommend reading the privacy policy of any third-party site before you visit it.

10 Children's Privacy

Btbt bet is strictly for users aged 18 and above. We do not knowingly collect personal data from children or minors.

If we suspect that information from a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

11 Policy Updates

Btbt bet may update this Privacy Policy from time to time. A notice will be posted on the platform for any significant changes. Continued use of the service after any update means you accept the revised policy.

For this reason, please keep an eye on the "Last Updated" date shown at the top of this page.

12 Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch:

Email: [email protected]

Our Bengali support team is available 7 days a week, 24 hours a day. For more information, visit ourFAQ Page and Responsible Gaming View Page.